LaFontaine Automotive Group is looking for highly an motivated Service Consultant for our Hyundai dealership located in Dearborn, MI. Service Consultants initiate the automotive services and repairs by ascertaining performance problems and services requested; verifying warranty coverage, developing estimates, writing repair orders, maintaining customer rapport and records. All applicants must be self-starters and possesses a strong drive and desire to succeed. Previous experience and the knowledge of Reynolds & Reynolds software helpful. The opportunity requires significant follow-up, organizational skills, and telephone technique.
Duties and responsibilities include:
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description inspections, taking test drives, checking vehicle maintenance record
• Verifies warranty and service contract coverage by examining records and explaining provisions and exclusions.
• Develop estimates for customers to include deductibles
• Maintain Rapport with customers
• Preparation of repair orders and entering the RO into the systems
• Maintain records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests
Skills and Qualifications:
• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player
LaFontaine Automotive Group offers a competitive benefit package to include:
· Medical, Dental, Vision, Life, paid vacation, and 401K.
· Manufacturer and in house training
· Growth oriented with advancement opportunities